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Do you
combine shipping?
Are you interested in sending multiples
of the same item or a combination of different products to one address?
I am happy to combine shipping when
possible.
The secure shopping cart calculates shipping
charges by the approximate weight of your order. It
is very accurate for most orders. However, in some
cases, the actual weight or the use of flat rate packaging can lower the
shipping charge.
Our Promise to You:
You will never be charged more for shipping
than what the shopping cart calculates. After packaging your
order, if the actual shipping charge is lower than the shopping cart's
original calculation, a reduced shipping cost will be charged. An
email will also be sent to you, notifying you of the lowered rate.
Shipping and Store Policies
How long does it take to
get my order?
Orders are processed within 24 hours of
receipt of payment.
Note: All products and
books that are described as being shipped directly from the manufacturer
or publisher, are ordered for you within 24 hours of receipt of payment.
However, please allow for the time stated on the specific product page
(generally 2 to 3 weeks) for production and delivery time.
For the items that ship directly from our
location, Pug Notes packages each item with care,
but cannot be responsible for damage after it leaves our hands.
Therefore, insurance is recommended and provided for an extra
charge. Most packages can be covered for loss or damage for as low as
$1.35. Please
contact me to add this service.
Shipping prices quoted on website are for
orders sent within the USA shipped by Priority Mail.
Gift Certificates,
Note Cards and
Address &
Shipping Labels are happily offered to you with Free Shipping.
These items are sent promptly to their destinations by First Class Mail.
Do you
ship internationally?
Yes! Please read our
International Order Policy.
Do you
do commission work?
I do not do commissioned portraits.
However, I am always happy to take suggestions. Feel free to
email me a picture of your pet. I cannot promise I will paint him,
but I will contact you if the breed becomes a
Pug Pal.
Do you sell the
original paintings?
I do not sell my original paintings, but
I appreciate the question and the interest in my artwork.
How do you
create your paintings?
I have documented my
creative
process for you to enjoy.
Do you paint
other breeds?

Yes! In the last year, I have
painted over 50 different breeds called "Pug Pals".
I am excited to offer them on fun products for you to enjoy!
Can you inscribe
my book?

I am happy to inscribe your copy of
Emmitt & Olive.
It ships from my location, so I am happy to sign it.
All of my other books are dropped shipped
to you directly from the publisher, so I cannot sign them.
Do you sell
wholesale?
Yes! I do sell certain items at
wholesale to businesses with a valid Sales Tax Id. Please
email for details.
This is a gift,
will you enclose a card?
Yes! I am happy to enclose a gift
card. Please just
let me know
what you would like it to say.
I cannot decide!
Do you sell Gift Certificates?

Yes! You may purchase a
gift certificate in any dollar
amount.
I am happy to send it directly to you or
to your friend with a gift card.
Please
contact me with any further questions.
I would love to hear from you.
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Pug Notes by
Melissa Langer
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1764 Continental View Drive
Louisville, CO 80027 USA
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pugnotes@aol.com
Toll Free 1-888-661-8024
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